Who 1Venda is, where the group is going and the operator that proved the platform.
1Venda is the software company behind Tickito and the…
How Tickito, Botswana's second-largest ticketing company by…
What 1Venda and the 1Group are building next
1Venda is the software company behind Tickito and the white-label ticketing, cashless, marketplace, coupon and queue…
White-label ticketing your ecosystem can sell under your brand
Branded cashless wallets on tickets, cards, lanyards and…
Digital trade ports for your ecosystem
Cryptographically signed one-time coupons for relief payouts…
Virtual and physical queue management for the branches in your…
White-label ticketing your ecosystem can sell under your brand: events and transport, online, WhatsApp and outlet sales…
The back office, the apps, the platform and the protection behind every brand on it.
One platform, five parts
Their brand, our engine
How the 1Venda platform is built and protected
Six branded portals, each a progressive web app for Android and…
The back office behind your brand
One platform, five parts: a Django ticketing core behind a reverse proxy, a .NET web layer for the front end, portals…
Whoever your ecosystem is made of, there is a gate, a till or a counter where your brand belongs.
Wristbands, cashless bars, booklets for the cash market
Seat-by-seat plans, season tickets, mixed gates
Accreditation, lanyards as wallets, 1Connecta
Seat selection, scanned at the door
A closed campus wallet on the student card
Lanyard allowances, staff benefits as coupons
A store for every seller, paid to the phone
Wallet habits built one event at a time
Member passes, benefits and relief programmes
Queues, appointments and zero-rated coupons
Wristbands, cashless bars, booklets for the cash market
Take a number, not a seat
Customers get a QR number from a smartphone, a WhatsApp message or a kiosk, then wait wherever they like. The system tells them when their number is up, sends them to the branch with the shortest wait and asks how it went on the way out. For banks, networks, clinics and service centres with many branches and one brand.
Virtual and physical, one flow
Some customers book online. Some scan a QR at the door. Some are handed a number by a floor host with a phone. Whichever way they join, they are in the same queue, served in the same order, counted in the same report. A branch manager sees every counter, every service and every wait time on one screen; head office sees every branch.
Four ways into the same queue
QR at the door
A poster QR issues a number to the customer's phone. No app, no download, no paper.
From a smartphone
Floor hosts assign ticket numbers from a phone and route customers to the right service.
WhatsApp queuing
Fast, simple and easy to deploy: show the QR, the customer sends one message and joins the queue from the car park.
Online appointments
Customers book a slot for a service and branch, and arrive to a number already waiting for them.
Kiosk or tablet
A branded kiosk prints or texts a number for customers who prefer to walk in.
Nearest branch
Directions to the nearest branch with the shortest wait, before the customer leaves home.
Join, wait anywhere, get called
Join
Scan, message or book. A number and an estimated wait arrive on the phone.
Wait anywhere
Leave the building. The position updates live on the phone or by SMS.
Your number is up
An alert by SMS or WhatsApp a few numbers ahead, then the counter to go to.
Tell us how it went
A one-tap rating and a comment on the phone or a feedback tablet at the exit.
Manage the flow, not the crowd
Flow displays
Virtual displays on phones and physical screens in the hall show who is next and where.
Counter console
Staff call the next number, transfer a customer to another service or park a case, from a browser or a tablet.
Live dashboard
Waiting, served, average wait and longest wait by branch, service and counter, as it happens.
SMS notifications
Confirmations, position updates and the call to the counter by SMS for customers without data.
Customer feedback
Real-time opinions and service-experience scores from kiosks, tablets and phones, tied to the counter and the time.
Reports
Daily and monthly reports by branch and service, exported as PDF for the regional manager.
Anywhere people stand in line
- Banks: tellers, consultants and card collections on separate queues in one hall
- Clinics and hospitals: registration, consultation, pharmacy and collection in sequence
- Government service centres: licences, permits, registrations and renewals by appointment or walk-in
- Telco shops: SIM swaps, upgrades and repairs with the right staff member for each
- Universities: registration weeks, financial aid, housing and student cards
Your queue, your name
The QR poster, the WhatsApp number, the SMS sender, the kiosk and the hall display all carry your brand. Customers see one organisation, not a software vendor. The same progressive web app that runs the ticketing portals runs the queue, so it installs from a link and works on any phone.
Asked often
Do customers need the app?
No. A QR, a WhatsApp message or an SMS is enough. Customers who want to see their position live open the branded page in a browser.
Can it run in a branch with poor connectivity?
Counter consoles keep calling numbers during a dropped connection and sync when it returns. SMS alerts continue from the server.
Can we run appointments and walk-ins together?
Yes. Appointments hold a place in the same queue, so a walk-in is never jumped unfairly and a booking is never lost.
What about customers without a smartphone?
The kiosk prints a paper number, the floor host issues one from a phone, and SMS works on any handset.
Shorter waits, calmer halls
Tell us about your branches and services and we will set up a pilot queue with you.