About

Who 1Venda is, where the group is going and the operator that proved the platform.

Products

Six product lines on one engine, offered to your ecosystem under your brand.

Features

The back office, the apps, the platform and the protection behind every brand on it.

Industries

Whoever your ecosystem is made of, there is a gate, a till or a counter where your brand belongs.

legal

Privacy and terms

Two short documents. The privacy notice is written for buyers, organisers and partners under the Protection of Personal Information Act. The terms are a draft awaiting legal review.

Privacy notice

1Venda (Pty) Ltd is a software company. On the website, 1Venda is the responsible party for the details you send us. On a platform branded for a partner, the partner is the responsible party for buyer, organiser and vendor data, and 1Venda processes that data on its behalf as the software provider. Questions and access requests go to support@1venda.com.

What is collected and why

On this website: the name, organisation, email, phone, country, role, interests, ecosystem size and message you enter in the demo form or the chat box, used only to answer your enquiry and, with your consent, to follow up. The quick-check answer is used once to tell people from bots and is not stored.
On a branded platform: the details a buyer gives at checkout (name, email, phone, payment reference), scan records at the gate, wallet loads and spends, coupon issues and redemptions, vendor products and payouts, and organiser and staff accounts. These are needed to issue tickets, run gates, settle wallets and report to the organiser.
Marketing consent is captured at checkout and recorded; newsletters and promotional WhatsApp messages go only to people who opted in, and every message carries an opt-out.
Card details are entered on the payment gateway's own pages and never stored by the platform. Mobile-money and wallet transactions are processed by the gateway named at checkout.
Cookies: a session cookie keeps you signed in, a preference cookie remembers your theme, and analytics cookies measure page use in aggregate. You can refuse analytics cookies in the banner; the site works without them.
Data belongs to the organiser, or to the partnership on a branded platform, and is exportable on request in a standard format. 1Venda keeps the intellectual property in the software, not in your data.
Data is held on servers behind a reverse proxy, over SSL, in Docker containers, with encrypted daily backups. Access by 1Venda staff is limited to support and is logged. There has been no security incident since launch.
Enquiry data is kept for twelve months after the last contact. Platform transaction data is kept for as long as the partner's agreement and tax law require, then deleted or anonymised.

Your rights under POPIA

You may ask what personal information we hold about you, ask for it to be corrected or deleted, object to direct marketing, and withdraw consent at any time. Write to support@1venda.com with the subject "POPIA request". We respond within the period the Act allows. You may also complain to the Information Regulator of South Africa. Where the responsible party is a partner, we will pass your request to them and help them answer it.

Terms of use [Draft — to be reviewed by legal]

Clause

Summary [Draft — to be reviewed by legal]

1. Who we are

1Venda (Pty) Ltd provides the 1Venda website and the software platform used by partners. These terms cover the website and your account on any platform 1Venda hosts.

2. Tickets and purchases

Tickets, wallets, coupons and products are sold by the organiser, partner or vendor named at checkout. Their refund policy applies. 1Venda is the software provider, not the seller.

3. Accounts

You are responsible for keeping your sign-in details safe and for everything done under your account. Tell support@1venda.com at once if you think it has been misused.

4. Acceptable use

You may not attempt to access the application servers, interfere with the platform, resell or duplicate tickets, or use the API outside the limits of your agreement.

5. Partners

White-label relationships are governed by the partner agreement, which takes precedence over these terms where they differ.

6. Intellectual property

The platform, its code, designs and documentation belong to 1Venda. Data generated on a branded platform belongs to the partnership and is exportable.

7. Availability

1Venda targets 99.5% monthly availability and answers critical incidents within one hour, as set out in the partner agreement. Scheduled maintenance is announced in advance.

8. Liability

To the extent the law allows, 1Venda’s liability to website visitors is limited to the amount they paid 1Venda directly, which for most visitors is nothing. Partner liability is set in the partner agreement.

9. Changes

We may update these terms; the date at the top of the page shows the current version. Continued use after a change means you accept it.

10. Law

South African law applies. Disputes go to the courts of South Africa unless an agreement says otherwise.

let’s talk

Ask us anything

Privacy and legal questions go to support@1venda.com.